Returns Policy
1. Credit
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1.1 This document was created using a template from Docular (https://docular.net).
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2. Introduction
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2.1 We understand that from time to time you may wish to return a product to us.
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2.2 We have created this policy to enable you to return products to us in appropriate circumstances.
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2.3 This policy shall apply to all of our customers, irrespective of their geographical location.
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2.4 This policy shall apply to all orders submitted through our website.
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2.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
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3. Returns
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3.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
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(a) we receive the returned product within 30 days following the date of dispatch of the product to you;
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(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
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(c) you comply with the procedure set out in this policy in relation to the return of the product; and
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(d) none of the exclusions set out in this policy apply.
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4. Returns procedure
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4.1 In order to take advantage of your rights under this policy, you must contact us to obtain authorisation to return the products and then send the product to us with a covering note explaining the reason for the return.
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4.2 Products returned under this policy must be sent by Royal Mail Signed For delivery to the delivery address that we provide upon authorisation in 4.1.
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4.3 You will be responsible for paying postage costs associated with returns under this policy.
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5. Exclusions
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5.1 The following types of product may not be returned under this policy:
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(a) any product made to your specification;
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(b) any product made to order;
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(c) any product personalised or adapted for you.
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6. Refunds
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6.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
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6.2 We will not refund to you the original delivery charges relating to the returned product.
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6.3 We will not refund to you any costs you incur in returning the product to us.
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6.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
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6.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
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7. Improper returns
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7.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
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(a) we will not refund the purchase price or exchange the product;
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(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
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(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
8. Our details
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8.1 This website is owned and operated by Framed Reality Designs.
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8.2 Our principal place of business is at Llanfyllin, Powys, SY22.
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8.3 You can contact us:
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(a) by using our website contact form;
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(b) by telephone, on the contact number published on our website; or
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(d) by email, using the email address published on our website.
How can you contact us?
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We are an online shop selling home décor such as wall art, table centrepieces, planters and other home décor by using artificial foliage.
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You can always write to us at: hello@framedrealitydesigns.com
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This policy is effective from 05/06/2021
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